So our marketing web site caught some malware and Google have dutifully added us to their backlist. The whole domain that is, both marketing web site and a product(login.servicechannel.com) itself although they are on completely different servers. As per https://support.google.com/webmasters/answer/168328?hl=en we found and removed the malicious code (we actually turned the web site off altogether (corp.servicechannel.com) and submitted a 'Request for review'. Supposed to be done in 24 hours, we submitted a request at 9:30 am EST yesterday. Google is taking their time, in the meanwhile we have tens of thoгnsands of clients getting a red page and being confused. There doesn't seem to be a way to expedite things at google, hence this reach out to HN, maybe some at Google is reading this.
If anyone from google can help, please reach out [email protected] or [email protected]