Distressed by Baby Controversy, AOL’s Armstrong Reverses 401(K) Policy(recode.net)
recode.net
Distressed by Baby Controversy, AOL’s Armstrong Reverses 401(K) Policy
http://recode.net/2014/02/08/aol-reverses-401k-policy/
8 comments
Armstrong joined AOL as CEO in 2009 from Google where he was President of Google's Americas operation. AOL were replacing their former CEO Randy Falco following a number of spectacular business blunders.
He's not proven particularly popular. On the other hand, AOL is alive and profitable, which wasn't a sure thing five years ago.
He's not proven particularly popular. On the other hand, AOL is alive and profitable, which wasn't a sure thing five years ago.
It wasn't Patch. He built up advertising sales at Google starting in 2000.
He did found Patch in 2007, though I don't suspect that was instrumental in his pick as AOL CEO.
It's great that he apologized, but I think it shows how crappy things are that such a decision was made in the first place. An outstanding Q4, and yet they were planning to take benefits away from employees? That doesn't seem very "employee-first" to me.
According to Armstrong, Obamacare forced them to increase benefits for employees in healthcare. So reducing retirement benefits commensurately seems like a reasonable way to make sure comp stays the same.
This is exactly what you should expect when you mandate employers provide a benefit to employees - they will cut something else to make up the difference. Employees who liked the other thing more are screwed.
A single good quarter is NOT a reason to increase employee comp. Maybe a bonus (note: AOL has bonuses which are based mainly on profit sharing, not individual performance), but not a permanent comp increase.
This is exactly what you should expect when you mandate employers provide a benefit to employees - they will cut something else to make up the difference. Employees who liked the other thing more are screwed.
A single good quarter is NOT a reason to increase employee comp. Maybe a bonus (note: AOL has bonuses which are based mainly on profit sharing, not individual performance), but not a permanent comp increase.
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It also says a lot about armstrong that he saw fit to comment on this in the way he did. by the time you get to the executive level, you should know when to check yourself, or at least to run comments by a good PR team.
This seems to be the modus operandi of both government and corporations nowadays. First a short-sighted idea is implemented then if an uproar ensues, apologize and reverse. Thus it is important to ensure a shit-storm of public opinions in response to crappy policies or bit by bit ones personal (and financial) liberties are eroded.
He tried to pull a change that suggests that some more staff reductions are in the offing and he tried to use and excuse that doesn't even fly if you hate the ACA. I am constantly amazed that he has a job, but I guess the fiscals will forgive a lot.
Makes me wonder what the missing word or phrase between "employee-first" and "culture" is. "To be cut"? "To be scapegoated"?
I know it will sound unfeeling but I have to wonder why, in a world with billions of people, we would spend a million dollars to keep just one human alive?
It's insurance. We pool together a bunch of people's money (plus money the company puts in on behalf of the people in this case). We say that some of them will cost a bunch and some of them next to nothing. With enough people, the costs average out and it should be manageable. Because AOL is self-insuring, they take the risk that the high cost folks will balance out the low cost folks.
The answer to your question is simple. We pay $1,000,000 not to keep one person alive, but because that person is part of a risk pool which only works if it pays out when something catastrophic happens. The pool would quickly fall apart if it could say, "your parents paid in, but we don't think you're worth that much money."
I'm not an expert, but I believe that Obamacare removed lifetime maximums and the ability to deny coverage based on preexisting conditions. Anderson is probably angry that his costs per individual aren't capped anymore. He happened to pick the least sympathetic way to get that message across.
The answer to your question is simple. We pay $1,000,000 not to keep one person alive, but because that person is part of a risk pool which only works if it pays out when something catastrophic happens. The pool would quickly fall apart if it could say, "your parents paid in, but we don't think you're worth that much money."
I'm not an expert, but I believe that Obamacare removed lifetime maximums and the ability to deny coverage based on preexisting conditions. Anderson is probably angry that his costs per individual aren't capped anymore. He happened to pick the least sympathetic way to get that message across.
It's Armstrong. Preexisting conditions and denying coverage has nothing whatsoever to do with corporate insurance, which already gives you coverage with preexisting conditions. AOL's insurance plans before Obamacare did not have lifetime caps (source: I worked at Patch).
Most likely the added costs he is complaining about are caused by various low cost, high probability events that Obamacare mandates coverage of. When I worked there I had a cheap high deductible plan, which is the sort of thing Obamacare makes illegal.
Most likely the added costs he is complaining about are caused by various low cost, high probability events that Obamacare mandates coverage of. When I worked there I had a cheap high deductible plan, which is the sort of thing Obamacare makes illegal.
Given finite dollars to spend on healthcare, how to prioritize it is a fair question, though answering it ends up very emotionally and politically loaded. Just in terms of where the money goes, though, money spent on babies is not really a huge problem in the western world: the biggest part of our "heroic care" medical spending is in the last few months of life of elderly and/or terminally ill people.
I don't know of a good way to solve it. I would like to prioritize solid evidence-based decisions as much as possible, but those have a tendency to come across as unfeeling, or worse (one might even gloss such decisions as amounting to "death panels"). I think part of it is that intellectually all of us agree that we cannot spend infinite resources on every possible health problem, but it's difficult to decide that this specific person should not be treated because it's "hopeless" (a gloss for "poor likelihood of success relative to costs"). That would mostly not be babies, but mostly would be a mixture of elderly people (prognosis for nearly anything declines with age) and people with terminal illnesses that are statistically very unlikely to be cured. But even still, difficult to stomach. In part, because it goes against the psychological messages we're sending at the same time, which is that people should never give up hope, etc.
I don't actually know what I personally think about it, given some recent personal experience. One of my friends died a few weeks ago (in his early 30s) of melanoma, which was discovered in Stage 4, and treated unsuccessfully for about 9 months. The prognosis wasn't very good to begin with, given the advanced stage at discovery. Probably, this treatment had little statistical likelihood of success, though redeeming factors included: 1) at a young age, it was at least distinguishable from zero likelihood, and 2) it was part of a clinical trial, so may give some scientific information even if unsuccessful. However in a psychological sense both he and his friends/family seemed to benefit from the treatment, and would have been much less happy with a "not treatable" decision. Enough to be worth the cost, given the low odds of success? Difficult to say, and anyone who tried to say "no" would end up with a tough sell. And yet intellectually I obviously realize that if I were to advocate that we must "pull out the stops" to the maximum extent possible for every sick person, this isn't going to work under any economic system, whether it has a more right- or left-wing flavor.
I don't know of a good way to solve it. I would like to prioritize solid evidence-based decisions as much as possible, but those have a tendency to come across as unfeeling, or worse (one might even gloss such decisions as amounting to "death panels"). I think part of it is that intellectually all of us agree that we cannot spend infinite resources on every possible health problem, but it's difficult to decide that this specific person should not be treated because it's "hopeless" (a gloss for "poor likelihood of success relative to costs"). That would mostly not be babies, but mostly would be a mixture of elderly people (prognosis for nearly anything declines with age) and people with terminal illnesses that are statistically very unlikely to be cured. But even still, difficult to stomach. In part, because it goes against the psychological messages we're sending at the same time, which is that people should never give up hope, etc.
I don't actually know what I personally think about it, given some recent personal experience. One of my friends died a few weeks ago (in his early 30s) of melanoma, which was discovered in Stage 4, and treated unsuccessfully for about 9 months. The prognosis wasn't very good to begin with, given the advanced stage at discovery. Probably, this treatment had little statistical likelihood of success, though redeeming factors included: 1) at a young age, it was at least distinguishable from zero likelihood, and 2) it was part of a clinical trial, so may give some scientific information even if unsuccessful. However in a psychological sense both he and his friends/family seemed to benefit from the treatment, and would have been much less happy with a "not treatable" decision. Enough to be worth the cost, given the low odds of success? Difficult to say, and anyone who tried to say "no" would end up with a tough sell. And yet intellectually I obviously realize that if I were to advocate that we must "pull out the stops" to the maximum extent possible for every sick person, this isn't going to work under any economic system, whether it has a more right- or left-wing flavor.
One huge thing that the average citizen can do is to write down (and properly file and certify, as needed) their end of life wishes. Too often it is that people end up in the later stages of their life (young or old) without formal directives as to their wishes. It then falls upon impassioned family members to make decisions: do they ventilate, for how long, and do they tube feed, and under what circumstances do they resuscitate?
It is a discussion everyone should have with their family, _today_, before you or your loved ones are not lucid enough to make the call.
I would love to see the healthcare space, along with the government, advocate for these difficult, yet vitally important, conversations.
It is a discussion everyone should have with their family, _today_, before you or your loved ones are not lucid enough to make the call.
I would love to see the healthcare space, along with the government, advocate for these difficult, yet vitally important, conversations.
This would not reduce costs if there are enough people like me. Let me explain:
I assign a utility score of negative infinity to my own death. If the outcome for no treatment is zero percent chance of survival, but the outcome for a treatment that costs some large finite amount C [1] and raises survival chance to epsilon percent chance of survival for some epsilon (nonzero but potentially small), then I would opt for C every time.
This means if there's a way I can convince people to spend a billion dollars to try to cure me, I'd do it. Even if there's a 99% chance I die anyway and it means all that money couldn't be used on a better project, even if successful treatment meant I was in debt to a billion dollars which I could never repay, so I became bankrupt and my entire family would go to debtors' prison for life [2], that's still better than being dead.
Even if I had to kill a healthy child with my bare hands and drink their blood for the treatment [3], I'd still do it even though this scenario results in net negative utility for the human race (one for-sure dead child and one living adult with a 99% chance of dying is clearly a worse outcome than one living child and one dead adult.) Because I'm not interested in the utility of the human race; I'm interested in maximizing my own utility (one percent chance of being alive is still infinitely better than zero percent chance of being alive).
So my advance directive would be "hold at all costs: Liquidate everything, put me through prolonged medical torture if you have to, but the top priority is to keep me alive at any price."
[1] In "costs," I include not just money but my own prolonged pain and suffering; emotional distress of family members; violation of ethical standards; etc.
[2] This hasn't been a real thing for over a hundred years. I guess the modern equivalent is spending your childrens' college fund.
[3] If you believe that life begins at conception, this is basically what stem cell treatment entails.
I assign a utility score of negative infinity to my own death. If the outcome for no treatment is zero percent chance of survival, but the outcome for a treatment that costs some large finite amount C [1] and raises survival chance to epsilon percent chance of survival for some epsilon (nonzero but potentially small), then I would opt for C every time.
This means if there's a way I can convince people to spend a billion dollars to try to cure me, I'd do it. Even if there's a 99% chance I die anyway and it means all that money couldn't be used on a better project, even if successful treatment meant I was in debt to a billion dollars which I could never repay, so I became bankrupt and my entire family would go to debtors' prison for life [2], that's still better than being dead.
Even if I had to kill a healthy child with my bare hands and drink their blood for the treatment [3], I'd still do it even though this scenario results in net negative utility for the human race (one for-sure dead child and one living adult with a 99% chance of dying is clearly a worse outcome than one living child and one dead adult.) Because I'm not interested in the utility of the human race; I'm interested in maximizing my own utility (one percent chance of being alive is still infinitely better than zero percent chance of being alive).
So my advance directive would be "hold at all costs: Liquidate everything, put me through prolonged medical torture if you have to, but the top priority is to keep me alive at any price."
[1] In "costs," I include not just money but my own prolonged pain and suffering; emotional distress of family members; violation of ethical standards; etc.
[2] This hasn't been a real thing for over a hundred years. I guess the modern equivalent is spending your childrens' college fund.
[3] If you believe that life begins at conception, this is basically what stem cell treatment entails.
If that's what everyone wishes, so be it – but it should be in writing, and discussed with your friends and family, regardless of if you wish gung ho end-of-life treatment or simple palliative care.
Get it in writing. Make your wishes known while you are still able to do so.
And regarding [2], some states do have some modern forms of "debtors prison" [2a], at least for fines imposed through the legal system, although are not as overarching as debtors prisons were leading into the modern age.
[2a] http://en.wikipedia.org/wiki/Debtors%27_prison#Modern_debtor...
Get it in writing. Make your wishes known while you are still able to do so.
And regarding [2], some states do have some modern forms of "debtors prison" [2a], at least for fines imposed through the legal system, although are not as overarching as debtors prisons were leading into the modern age.
[2a] http://en.wikipedia.org/wiki/Debtors%27_prison#Modern_debtor...
All the other points about morality and such aside, a million dollars isn't even that much. Even from a pure cold-hearted rational perspective, the kid can be expected to contribute two or three times that much in economic activity over his life, so it's actually worth the money too.
the kid can be expected to contribute two or three times that much
Likely rather more than that. Your economic contribution isn't your lifetime earnings, but your lifetime value contribution. That's the productivity-of-labor side of the equation.
Your salary/income is (generally) some small fraction of that.
Look up revenues or profits at a company on a per-employee basis for a proxy of this.
Likely rather more than that. Your economic contribution isn't your lifetime earnings, but your lifetime value contribution. That's the productivity-of-labor side of the equation.
Your salary/income is (generally) some small fraction of that.
Look up revenues or profits at a company on a per-employee basis for a proxy of this.
> "isn't even that much"
Especially coming from this clown, who, if had just paid that out of his annual salary would still have $10M left to party with.
Especially coming from this clown, who, if had just paid that out of his annual salary would still have $10M left to party with.
Right, it might make sense to save an infant (although it makes a lot more economic sense for women who cannot have healthy children to adopt instead).
But the bigger question is why we spend so much money to prolong the life of someone who's in their 70s or 80s (and often suffering and in pain) for another couple of years, or even just months.
But the bigger question is why we spend so much money to prolong the life of someone who's in their 70s or 80s (and often suffering and in pain) for another couple of years, or even just months.
That's part of what makes us human and not computers or animals. Some things are not rational yet we do them anyway.
Human folly has lead to a variety of illogical practices, many of which have been stamped out over the centuries. There's no reason the same couldn't be done here.
> I know it will sound unfeeling
Yap, it does
> why, in a world with billions of people, we would spend a million dollars to keep just one human alive?
Because part of what makes us, "us" is keeping one human alive. That one human, one baby is someone's baby. If it was your baby, wife, sister, friend, how quickly you'd tell the insurance company and hospital, nah, don't pay for it, let them die. You wouldn't have to pay. That is why you joined AOL maybe and have "great" insurance. For not having to go bankrupt or make such decisions in cases like this.
I can see how someone in a poor country might be offended, but I am offended when a CEO who makes millions of dollars per year says that. Saving those 2 babies was just 15% of his annual salary. You can turn that question around and then ask: "I know it will sound unfeeling but I have to wonder why, in a world with billions of people, many making under $100/month, many sick and starving, we would, as a society even let one single CEO of some washed up Internet company that used to mail stupid cup coasters in CD form, make tens of millions of dollars / year?".
Yap, it does
> why, in a world with billions of people, we would spend a million dollars to keep just one human alive?
Because part of what makes us, "us" is keeping one human alive. That one human, one baby is someone's baby. If it was your baby, wife, sister, friend, how quickly you'd tell the insurance company and hospital, nah, don't pay for it, let them die. You wouldn't have to pay. That is why you joined AOL maybe and have "great" insurance. For not having to go bankrupt or make such decisions in cases like this.
I can see how someone in a poor country might be offended, but I am offended when a CEO who makes millions of dollars per year says that. Saving those 2 babies was just 15% of his annual salary. You can turn that question around and then ask: "I know it will sound unfeeling but I have to wonder why, in a world with billions of people, many making under $100/month, many sick and starving, we would, as a society even let one single CEO of some washed up Internet company that used to mail stupid cup coasters in CD form, make tens of millions of dollars / year?".
I think it's more a problem of prioritising finite resources. Pointing to his salary is just an ad hominem attack, and does nothing to progress the discussion. Basically, say you have a thousand employees and $5 million. If you spend $2 million on two of them, then it only leaves $3 million to spend on benefits for the remaining 998 employees. Like it or not, it's a zero sum game. It's a tricky ethical dilemma.
> Pointing to his salary is just an ad hominem attack ... and does nothing to progress the discussion.
Isn't it the other side of the coin? I think it progresses the discussion pretty well. The profit pool a company makes is a finite resource. Let's talk about that then too if we are going to bring in logic fallacies and game theory into the game.
So let's look at it this way -- You have a thousand employees and $5 million. And you spend $4 million as salary to the CEO and then spread around the rest to everyone else and it only leave $1 million for everyone else. It is a tricky dilemma? Or is it?
What is the sum, for this "0 sum" game? Whoever set up that insurance pool might have been pretty incompetent and stupid for not accounting for such events. I am assuming there is no explosive epidemic of expensive-baby-threatening-diseases amongst AOL employee's families. So there is one person to fire on the spot during a "town hall meeting"
Isn't it the other side of the coin? I think it progresses the discussion pretty well. The profit pool a company makes is a finite resource. Let's talk about that then too if we are going to bring in logic fallacies and game theory into the game.
So let's look at it this way -- You have a thousand employees and $5 million. And you spend $4 million as salary to the CEO and then spread around the rest to everyone else and it only leave $1 million for everyone else. It is a tricky dilemma? Or is it?
What is the sum, for this "0 sum" game? Whoever set up that insurance pool might have been pretty incompetent and stupid for not accounting for such events. I am assuming there is no explosive epidemic of expensive-baby-threatening-diseases amongst AOL employee's families. So there is one person to fire on the spot during a "town hall meeting"
And when you have extra profits of hundreds of millions, you can take a few extra of those millions and shore up the insurance coffers so that future outlier scenarios don't give people the option of scapegoating that section of the company first.
Q: Would you consider working your rear end off for years on end to pay medical expenses necessary to save the life of some arbitrary human being halfway around the globe you've never met?
Q2: Would you consider working your rear end off for years on end to pay medical expenses necessary to save the life of your own daughter?
The reason AOL pays these expenses is the same reason it pays its own employees and the same reason those employees spend money on things like "television" and "dining out" and "silicon valley rent" instead of spending it on improving the fate of third world nations. People spend money on themselves and on people they care about!! There is more to life than the welfare state!! And it's a good thing, too, because taxation of an individual's economic output in favor of redistribution damages his incentives to work, and eventually you see the Laffer curve in action and the welfare state isn't doing as good a job of providing for peoples' welfare. (See also: abject failure of Communism, and associated famines).
Q2: Would you consider working your rear end off for years on end to pay medical expenses necessary to save the life of your own daughter?
The reason AOL pays these expenses is the same reason it pays its own employees and the same reason those employees spend money on things like "television" and "dining out" and "silicon valley rent" instead of spending it on improving the fate of third world nations. People spend money on themselves and on people they care about!! There is more to life than the welfare state!! And it's a good thing, too, because taxation of an individual's economic output in favor of redistribution damages his incentives to work, and eventually you see the Laffer curve in action and the welfare state isn't doing as good a job of providing for peoples' welfare. (See also: abject failure of Communism, and associated famines).
> taxation of an individual's economic output in favor of redistribution damages his incentives to work
The part I keep increases my incentive to work.
"You know, I really want that promotion, but since the government is going to take some percentage of the associated raise, fuck it, I quit," said no one ever.
The part I keep increases my incentive to work.
"You know, I really want that promotion, but since the government is going to take some percentage of the associated raise, fuck it, I quit," said no one ever.
[EDIT] I had a rant here, but I'm going to replace it with the blatantly obvious counterexample: working mothers.
Consider working mothers in two-income families. Consider those who quit work to spend more time with the kids. Do you think that maybe there's one of these women who, if she were granted immunity from taxes and made an extra 50% in take-home pay, would choose differently?
The rest of the reductio-ad-absurdam is left as an exercise to the reader. I'll remind the reader we seem to be dealing with a hypothetical redistribution of such a scope that we must lift the third world out of poverty before we can spend money on our own kid's cancer treatment or whatever.
Consider working mothers in two-income families. Consider those who quit work to spend more time with the kids. Do you think that maybe there's one of these women who, if she were granted immunity from taxes and made an extra 50% in take-home pay, would choose differently?
The rest of the reductio-ad-absurdam is left as an exercise to the reader. I'll remind the reader we seem to be dealing with a hypothetical redistribution of such a scope that we must lift the third world out of poverty before we can spend money on our own kid's cancer treatment or whatever.
Wouldn't she just get paid less with immunity from taxes? Why would her employer pay her twice as much as everyone else?
Well, if you'd like to be obtuse and miss the point: the difference would presumably be split between employer and employee in a manner determined by the price elasticity of supply and the price elasticity of demand. See: http://en.wikipedia.org/wiki/Tax_incidence
Could be the next Einstein, in which case a million bucks is a pittance :)
In all seriousness, it is a challenging question though. The issue of how to spend healthcare dollars wisely is one that as a country we are currently unwilling to address honestly.
In all seriousness, it is a challenging question though. The issue of how to spend healthcare dollars wisely is one that as a country we are currently unwilling to address honestly.
Could be the next Hitler, Stalin, Pol Pot, or Kissenger.
It's all a crapshoot.
It's all a crapshoot.
agreed...but I am an optimist :)
Start by figuring out the actual cost of the care in a sane health care system, rather than the inflated American price.
You are a perfect example of what I was just talking about less than an hour ago... https://news.ycombinator.com/item?id=7204058
Because part of what makes humans evolutionary successful is taking (sometimes drastic) steps to ensure the survival of the next generation. Maybe it isn't purely rational, but it's worked pretty well for us as a species.
Because one would hope that if the roles were reversed that s/he would get the same treatment.
If it helps you to understand motivations, you can think of the motivations in terms of the prisoners dilemma. What is the morally correct thing to do is up to each individual involved in the situation though due the idea of fundamental human rights.
I think it's cool Tim Armstrong asked this question on HN, even if did use an alias.
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lolwut? For starters, a parent doesn't give a crap about those billions of people but would give their life for their own child.
The only people who suggest that are the people who are in the "allowed to survive" bucket.
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Yep. Sounds unfeeling. What if you were that "one person in a billion"? Or your own child?
Do you give all your disposable income to poor kids? Why not - they could be your child!
If parent sounds unfeeling, frankly your post sounds hypocritical. Everyone implicitly makes a decision on how much to give away vis-à-vis spending on less noble things. Parent's not a worse person for acknowledging it.
If parent sounds unfeeling, frankly your post sounds hypocritical. Everyone implicitly makes a decision on how much to give away vis-à-vis spending on less noble things. Parent's not a worse person for acknowledging it.
Do you give all your disposable income to poor kids?
But while I'd like to see our society become much more altruistic I don't see how we're going to get away from people considering their child to be far more important than a stranger's child. So if you hear from your company that they think some amount of money was too much to pay to keep your child alive, or to keep a coworker's child alive, you hear it as "you're not family to us, you're not special to us, your family doesn't matter".
(Running through all of this is that people, and especially Americans, are really unwilling to think of healthcare as a system of trading large-but-finite amounts of money for better health. Any sort of statement like "we should not be willing to spend $X to keep one person alive" makes people very upset for even considering the tradeoff, even though there must be some sufficiently high level of $X at which it doesn't make sense.)
I am not, last time I checked, a nation state. Or a billion dollar corporation.
FWIW, I do give a significant portion of my "disposable income" to World Vision. Be careful next time you call a stranger a hypocrite.
FWIW, I do give a significant portion of my "disposable income" to World Vision. Be careful next time you call a stranger a hypocrite.
It doesn't matter how much you give. If it's not all - and I have to admit I checked from your post history - you're still putting a limit on how much other people's children matter to you. I'm not accusing you of being a bad person or anything like that, I'm saying that is unfair to disparage RexRollman for voicing something we all effectively do.
I respectfully disagree. The reason I thought it was unfeeling was because he said that "I have to wonder why, in a world with billions of people, we would spend a million dollars to keep just one human alive?"
It was the "we" part that got to me. We don't spend millions of dollars on every human, we (as a society) don't need to. But we do spend that on the few humans that it does cost millions to keep alive. There are a lot of research projects that costs millions of dollars to keep going, and often they find breakthroughs that influence other areas.
And I wasn't really disparaging him. He said himself that he thought it might sound unfeeling. To me, it did.
It was the "we" part that got to me. We don't spend millions of dollars on every human, we (as a society) don't need to. But we do spend that on the few humans that it does cost millions to keep alive. There are a lot of research projects that costs millions of dollars to keep going, and often they find breakthroughs that influence other areas.
And I wasn't really disparaging him. He said himself that he thought it might sound unfeeling. To me, it did.
To talk about it.
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With the cost of bullets so low, why don't we simply shoot a few of the extra ones?
While his comments are rather insensitive they do serve to illustrate the madness of the current employer paid health insurance system in the USA. We need to get employers out of the system. Require everyone to purchase individual policies on the private market and provide government subsidies to those who can't afford it.
Karrie is married to my cousin Kyle. In 2005 their first child, Kathleen was born. Kathleen's birth was covered by insurance via Karrie's employer. Her employer was AOL.
Kathleen was named after Kyle's mother [my aunt]. She was killed in an automobile accident. At her funeral, I was ten. Kyle was in second grade.
Kathleen was what Mr. Armstrong would call a distressed baby. Medical costs associated with her treatment exceeded a million dollars. Insurance paid. She died from cancer anyway.
Logically I admit that there could be worse events to befall a human than the death of a child, but I am certain Mr Armstrong's abstraction doesn't capture the tears and pain and sadness of the events it references.
Imagine being the parent of one of the infants who Mr. Armstrong held responsible.
Kathleen was named after Kyle's mother [my aunt]. She was killed in an automobile accident. At her funeral, I was ten. Kyle was in second grade.
Kathleen was what Mr. Armstrong would call a distressed baby. Medical costs associated with her treatment exceeded a million dollars. Insurance paid. She died from cancer anyway.
Logically I admit that there could be worse events to befall a human than the death of a child, but I am certain Mr Armstrong's abstraction doesn't capture the tears and pain and sadness of the events it references.
Imagine being the parent of one of the infants who Mr. Armstrong held responsible.
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What am I missing? Does he have some other claim to fame and fortune that is not documented? Or is AOL making a technology or market share comeback that I'm unaware of?