Why America Is Addicted to Olive Garden(fastcompany.com)
fastcompany.com
Why America Is Addicted to Olive Garden
http://www.fastcompany.com/magazine/137/why-america-is-addicted-to-olive-garden.html
http://www.fastcompany.com/magazine/137/why-america-is-addicted-to-olive-garden.html
Employees, he says, need to believe that serving meals and cleaning tables and cooking pasta in a hot kitchen is meaningful. "It's very difficult for the experience of the guests to exceed the experience of the staff," Pickens says. "We put the two together."
I've had 4 different friends who have worked at various Olive Gardens (3 for longer than 2-3 years). All of them hated it.