"Explain This" was inspired by Github Copilot, where you can get an easy code explanation. So we bring this into a web app for customer support.
I believe that chatbots are not it for customer support and that AI has better uses.
"Explain This" allows the user to pick any part of web app and get it explained. The explanation is generated on the fly from the knowledge base; no need to have the content prepared; it will figure out the user's context and find the most fitting parts of the text we can then use to generate the content.
When implemented it reduces the number of chatbot interactions. And also tells which parts of the product are not clear, so it can be then improved upon later. The setup takes less than 5 minutes.
We use the same approach for Tooltips. You set them once, e.g. attach to all page titles and the content gets generated if requested.
I believe that chatbots are not it for customer support and that AI has better uses.
"Explain This" allows the user to pick any part of web app and get it explained. The explanation is generated on the fly from the knowledge base; no need to have the content prepared; it will figure out the user's context and find the most fitting parts of the text we can then use to generate the content.
When implemented it reduces the number of chatbot interactions. And also tells which parts of the product are not clear, so it can be then improved upon later. The setup takes less than 5 minutes.
We use the same approach for Tooltips. You set them once, e.g. attach to all page titles and the content gets generated if requested.