Owner: Kitten froze after waiting in cargo hold(flightaware.com)

1 pointsby yock16 lat temu0 comments

Owner: Kitten froze after waiting in cargo hold

http://flightaware.com/news/ap/Owner-Kitten-froze-after-waiting-in-cargo-hold/3722

1 comments

yock16 lat temu

This story broke my heart, but I thought the customer service lesson made it appropriate for HN. These customers paid a handsome fee for rush service; $70 to be precise. It isn't that the service was rendered poorly or incorrectly, it's that it was not rendered at all. Let this be a lesson to those who may think they're merely a cog in the wheel among wheels in the system: your failure does matter, willful or not.