How do you 'make it easy'?
1 comments
how do you strike a balance between making something easy, and treating your users like idiots
This is something Apple seems do do very well on every product. Follow their example. Picture your kids, parents, grandparents, and neighbors using it. What would they have trouble with? Eliminate those rough edges and tricky steps, even if it means removing features (save those for an "expert mode" maybe).
When I got my HTC Evo, it had a nice interactive tutorial showing me how to use the touchscreen, type, pinch to zoom, etc. I wish more products did this, especially now that they are getting more complex. The same goes for web apps. If this is the first time I'm logging in, give me some thought bubbles to walk me through the process.
I believe Mint does a good job of this the first time you log in.
This is something Apple seems do do very well on every product. Follow their example. Picture your kids, parents, grandparents, and neighbors using it. What would they have trouble with? Eliminate those rough edges and tricky steps, even if it means removing features (save those for an "expert mode" maybe).
When I got my HTC Evo, it had a nice interactive tutorial showing me how to use the touchscreen, type, pinch to zoom, etc. I wish more products did this, especially now that they are getting more complex. The same goes for web apps. If this is the first time I'm logging in, give me some thought bubbles to walk me through the process.
I believe Mint does a good job of this the first time you log in.
I'm asking in the context of being able to bootstrap a startup, without the ability to hire a UX person.