Ask HN: How do you perform Usability testing?
How you perform usability testing for your web application mobile/desktop.
Any online tool ?
Process ?
4 comments
In production. With paying clients.
It's the only way to be sure.
It's the only way to be sure.
Any process @ pre-delivery stage ?
The only 100% way to be sure is with customers. That said, UX/UI design patterns are pretty well understood, your best bet is to hire out to a firm if you have no UX people on staff. https://www.usertesting.com/plans
Find a newbie, stand behind them, and watch them struggle to use your program. Don't help them at all.