FYI: firm landings are actually correctly done, especially with rain or drizzle. It should not feel like a crash though.
The worst landing I ever had was when I landed with no sensation of touching down on the runway (a zero feet rate of descent.) Both myself and my CFI went nuts trying to figure out if we were down, or still flying along the runway and about to bounce.
In SV it's rare to pay for commercial OS or other support due to the scale. I have never worked anywhere that paid for anything, whether it's RHEL or Cloudera or whatever, unless it's only available as SaaS/Cloud.
That's why working at FB or Google is like going back in time as far as monitoring UIs, etc.
Some of the clever large companies took advantage of "site-wide support licenses." For example, Netflix paid MySQL AB $40,000/year for MySQL site support so they didn't have to hire any MySQL DBAs. Just keep filing support tickets. :)
This was at night also.