Yes, I understand people might leave. No, I do not work at facebook. The key is - in fact - people leaving. People who complain are a cost.
Now, if the service is low margin and low volume you can't afford losing customers. But if you have high margins, high volumes or a combination of both then a community that gets to vocal becomes a PR problem.
Think about gaming communities like Eve-Online... would you want your business be dictated by too angry and too vocal customers?
Those are not customer anymore, are a cost and costs must be purged.
Of course being frank about it makes one look like a bad guy, things that is happening here.
Nonetheless you have to break eggs to make an omelette.
He does it right. Customers are not to be listened too much, they are to be taught to use the product the way the producer intend to.
Less support trouble, less costs, and the troublemakers go away.
Of course, I would never tell straight to my customers that if they don't like a feature they can go to h3ll, but guess what, thet are not going anywhere else.
nice "click me" title, but looks like neutrinos will not be superluminal in the end.
The second anomaly discovered is statistical in its nature. Scientists don't know precisely when the neutrino is generated: at the beginning or at the end of the pulse.
Scientists are going to reduce the lenght of the pulse because this will make measurements more reliable.
And even that, GPS receivers at OPERA are not considered that much reliable by many.
Nice point of view. Actually, it is ok to spend some time on social networks, the point is we collectively spend too much of it trying to boost our ego.
It is a nice read. The funny thing is, when it comes to host a web application people still think the hardware is just an utility and price has necessarily to be the lowest possible.
They do not think about the volumes the application will have to serve and which compromise on computing power and redundancy they will have to make to ensure their application will run.
Most of the time it all boils down just to the price. Weird.
I decided to close the business and get hired because the risk to reward ratio was too skewed on the risk side.
According to what I have seen happening to fellow entrepreneurs, when they did run into trouble they did not get broken but neither had second chances.
> "I don't understand why so many people are fixated on Amazon AWS. Someone please "explain" this to me."
I believe people feel more in control of the buy process if they can make autonomous decisions and pay right away. No commercial chat, no nothing.
Whether the service is overpriced or underpowered this is not a problem until the buyer does not recognize it as such.
Only when the buyer gets burnt hard, only than he starts to consider other points like: really ad-hoc configurations, support (if they are not enough skilled on sysadmin tasks), the legislation under which the data resides (being italian and hosting on AWS I need to take this into account too), and also price.
The method might not be useful in every situation, but is an useful tool.
It brings your audience in the middle of the learning process and, by making the right questions, allows tutor to gather information about tutored's line of thinking.
I tend to agree with this analysis. I work in a datacenter and I noticed that people transition from shared cloud to self-hosting (or dedicated cloud) if they have nil or few traffic spikes.
Those who are already self hosted use AWS to absorb traffic/computation spikes.
I believe James is right on several points: especially when it comes to news, fear sells a lot.
Regarding Greece, a default would be more a political problem rather than an economical one: European Union is a loosely tied bunch of states with conflicting interests such shock could shake them apart even further.
One does the business they way he wants. If customers don't like your way they are free to leave.
If the business survives this kind of bleeding, then the business model was right anyway.