Restaurant bans tipping, service got better and they made more money(qz.com)

Restaurant bans tipping, service got better and they made more money

http://qz.com/113597/after-i-banned-tipping-at-my-restaurant-the-service-got-better-and-we-made-more-money/

2 comments

The Freakanomics podcast covered some of this as well[1]. It was interesting when they covered the racism and sexism aspects.

1: http://freakonomics.com/2013/06/03/should-tipping-be-banned-...

nickler13년 전

As a restaurateur I love the idea, but shouldn't the service be the same? A good manager isn't waiting for a server to report being undertipped, but actively looking to fill holes that service may have missed.