Enjoy my $149 SanDisk we will never do business again
2 comments
way to go.
While I won't mention the brand (because I happen to like it), I was once told by a similar support rep that they wouldn't honor the warranty after I installed Linux on it.
Yeah.
I took the drive back to Fry's and simply said "it doesn't work on my machine", and they replaced it.
Yeah.
I took the drive back to Fry's and simply said "it doesn't work on my machine", and they replaced it.
I know this happens from time to time with SSDs, but I didn't expect it to be this quickly. Even still that isn't my issue.
It's the way SanDisk treated me. When I called I was on hold for 20 minutes before even getting to a live person. Then I was re-routed several times, having to explain what happened and that I was needing to return my drive each time.
Finally I got to the supposedly correct person...they basically asked me question after question about my laptop, the configuration, the operating system, details about the drive even though I already gave her the model number.
They wanted me to run certain utilities on the laptop. It just went on and on. Finally I figured out that she thought she was going to diagnose the problem and the drive would magically restored to working order.
I told her that the drive was fubar and that I had already replaced it with the old magnetic drive. When she learned this she refused to take the drive back without being able to "troubleshoot" what the problem may be.
I guess I was supposed to re-install a broken SSD in my laptop and call her back so I could go through the entire process again.
That's not going to happen however, and I'm not going to try to call back and lie or cheat. I'm sure that this person is just a moron and that this cannot be the official policy of SanDisk.
On the bright side, enjoy my money, because you're not getting any more of it as long as I live. Have a nice day and thank you for choosing to screw me over! :)