Ask HN: How do I build an efficient Knowledge Management System?1 points·by amerf1·6년 전·0 commentsYou are a customer service rep that gets thousands of calls from customers daily with nuggets of valuable infoYou are a product manager that gets asked the same questions about the product you are buildingHow do you build an efficient go-to Knowledge Management System for everyone in your organization to get daily answersThis would be a huge cost and time saver it would help the following way- On-boarding new staff (quickly getting them up to speed) - Answer daily queries by internal staff - Quickly answer customer support tickets0 commentsPost comment—
You are a product manager that gets asked the same questions about the product you are building
How do you build an efficient go-to Knowledge Management System for everyone in your organization to get daily answers
This would be a huge cost and time saver it would help the following way
- On-boarding new staff (quickly getting them up to speed) - Answer daily queries by internal staff - Quickly answer customer support tickets