Show HN: Free Service to Find a Therapist(neb.health)
neb.health
Show HN: Free Service to Find a Therapist
http://www.neb.health
39 comments
Good: the form claims to be HIPAA-compliant, and doesn't seem to be doing evil stuff.
Bad: my uBlock Origin blocked 8 resources on the page, including scripts from Google and Facebook.
Bad: my uBlock Origin blocked 8 resources on the page, including scripts from Google and Facebook.
The form vendor is JotForm (https://www.jotform.com/), and we have a BAA (business associates agreement) with them.
We have Google and Facebook pixels from when we were running ads. What are your thoughts on that? You would have to browse in incognito, because of how many sites have pixels, and not use Gmail/Messenger/Whatsapp if you didn't want to disclose the fact you're searching for a mental healthcare provider to Google or Facebook.
We have Google and Facebook pixels from when we were running ads. What are your thoughts on that? You would have to browse in incognito, because of how many sites have pixels, and not use Gmail/Messenger/Whatsapp if you didn't want to disclose the fact you're searching for a mental healthcare provider to Google or Facebook.
> You would have to browse in incognito
Or with a recent version of Firefox. Or with an ad blocker. My thoughts are this: just because most users will likely leave trace with Google by visiting from SERP, doesn't mean you should volunteer more data points for third party advertisers, especially when we're talking medically relevant data. And there will be users who will visit your site via links from other sites where they weren't tracked (e.g. from here!). So please don't do this.
Or with a recent version of Firefox. Or with an ad blocker. My thoughts are this: just because most users will likely leave trace with Google by visiting from SERP, doesn't mean you should volunteer more data points for third party advertisers, especially when we're talking medically relevant data. And there will be users who will visit your site via links from other sites where they weren't tracked (e.g. from here!). So please don't do this.
How would you know it's doing evil stuff from the outside though?
I wouldn't, but the last time we had a story here where mental health websites were sending sensitive data to advertisers, they did it in such a dumb way you could spot it easily on the network tab of your browser's dev tools. Haven't seen anything like here in my brief look.
The form, where we collect user data, is not hosted by us, and is hosted by a HIPAA-compliant vendor. What particular data was being shared in your story?
Other than the fact that Facebook and Google know that you’re looking for therapists...
Including the Google Analytics library and Facebook Pixel on your site at the very least sends each and every pageview back to both of those entities. If the developer has implemented custom conversions, even further behavior is tracked.
What are your thoughts on having those pageviews tracked? We could turn them off if people weren't comfortable.
What is your source of revenue? How do you make money from this ?
Usually referral fees.
Be careful with referral agencies:
https://www.recoveryanswers.org/resource/scams-corruption-ad...
Be careful with referral agencies:
https://www.recoveryanswers.org/resource/scams-corruption-ad...
We aren't making any money right now. We want to charge a subscription fee for therapists down the line, but we want to first perfect our solution.
Curious to know this too. It doesn't seem unreasonable to grow the service to a model eventually where e.g. you charge a fixed price and get an initial consultation with a therapist + their research and setup as a single fee.
We aren't planning to charge users at the moment, actually, that's too much friction. We would charge mental healthcare providers.
> based in San Jose, available anywhere in California*
Hopefully you will expand this service to other states, especially ones on the east coast...
Hopefully you will expand this service to other states, especially ones on the east coast...
We plan to!
I think this should have "in California" at the end of the title for clarity.
Ya, I should have done that. I don't know how to edit it now though.
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The site appeared as "Find the right rapist, free" because the width of my browser cut off the static text in the splash graphic. Not a joke, not an exaggeration. My browser width is fairly standard.
...I see what you mean. Changed the copy for now, and we have to fix the wrapping later. Thanks!
There are similar services/startups in NYC i've interacted with.
My experience was it is fruitless endeavor trying to find a therapist that actually practices CBT for less than 200/hr.
My experience was it is fruitless endeavor trying to find a therapist that actually practices CBT for less than 200/hr.
How are the therapists at the lower rates otherwise?
In my experience, bad.
For me, it seems crazy in the year 2020 that a therapist wouldn't introduce basic analytics into the process with something like a brief mood survey after each session to know if therapy is ...for lack of a better term..."working".
Zero therapists I've found via the NYC therapist-finder sites do this.
https://feelinggood.com/tag/evaluation-of-therapy/
For me, it seems crazy in the year 2020 that a therapist wouldn't introduce basic analytics into the process with something like a brief mood survey after each session to know if therapy is ...for lack of a better term..."working".
Zero therapists I've found via the NYC therapist-finder sites do this.
https://feelinggood.com/tag/evaluation-of-therapy/
Yup, we agree user feedback and monitoring are really helpful - hopefully the profession gets to that point.
Not to sound too frustrated here, but these CBT techniques are now 40 years old. So hoping the profession slowly comes around seems too mild of a take for me.
Do you mind mentioning the services you've used? I've heard of https://zencare.co/
We aren't a directory - we will call/email therapists for you to ensure anyone we recommend to you is available and a fit. We have called 50+ therapists for some users.
The problem with the directory model is you still have to reach out to each therapist individually.
And ya, a lot of therapists have CBT thrown in as a buzzword - we screen for that when we talk to therapists if a user wants a CBT therapist.
We aren't a directory - we will call/email therapists for you to ensure anyone we recommend to you is available and a fit. We have called 50+ therapists for some users.
The problem with the directory model is you still have to reach out to each therapist individually.
And ya, a lot of therapists have CBT thrown in as a buzzword - we screen for that when we talk to therapists if a user wants a CBT therapist.
Honest questions:
-why should I use your service when most therapists will still want to talk with me before taking me on as a patient, repeating the same problems I am facing and evaluating whether we make a good fit?
-In my experience, a service like Psychology Today is good for narrowing certain qualitatives about a therapist. The challenge isn’t finding a therapist practicing CBT or Gestalt techniques, it’s finding someone I connect with human to human. Is this something your service makes easier?
-why should I use your service when most therapists will still want to talk with me before taking me on as a patient, repeating the same problems I am facing and evaluating whether we make a good fit?
-In my experience, a service like Psychology Today is good for narrowing certain qualitatives about a therapist. The challenge isn’t finding a therapist practicing CBT or Gestalt techniques, it’s finding someone I connect with human to human. Is this something your service makes easier?
Thanks for asking!
It sounds like you are a lot more informed about mental healthcare than a lot of people, which is great. Generally, most people don't know what to look for in terms of style or fit, and we're a lot more robust with our search.
To answer your questions:
1. We almost always have to reach out to 20+ therapists, and routinely reach out to 30, 40, 50 to find someone with availability and a couple of criteria the user specifies (e.g. good with immigrants, or available Tuesday mornings). Also if someone wants an in-network provider.
2. This would be great, and are thinking about asking providers and users what their communication styles are as a first step. How would you like us to address this? What questions about the therapist would you like answered upfront?
It sounds like you are a lot more informed about mental healthcare than a lot of people, which is great. Generally, most people don't know what to look for in terms of style or fit, and we're a lot more robust with our search.
To answer your questions:
1. We almost always have to reach out to 20+ therapists, and routinely reach out to 30, 40, 50 to find someone with availability and a couple of criteria the user specifies (e.g. good with immigrants, or available Tuesday mornings). Also if someone wants an in-network provider.
2. This would be great, and are thinking about asking providers and users what their communication styles are as a first step. How would you like us to address this? What questions about the therapist would you like answered upfront?
This is a crowded space with A-list players like Psychology Today.
How do you differentiate yourselves?
How do you differentiate yourselves?
The process of finding a mental healthcare provider is time-consuming and overwhelming, and directories like Psychology Today are just a starting point.
You have to reach out to 15-20 therapists to find an available match, and Psychology Today doesn't help you with that. We will reach out to 20+ therapists for you.
Also, we have a phone call with each therapist before we recommend them to you to ensure they're available and meet your criteria as best as possible.
You have to reach out to 15-20 therapists to find an available match, and Psychology Today doesn't help you with that. We will reach out to 20+ therapists for you.
Also, we have a phone call with each therapist before we recommend them to you to ensure they're available and meet your criteria as best as possible.
Great service, I advice you to take a look on your page from an iPad, about the whole left half of the landing page's top area is out of the viewport by default.
Thanks, we need to fix that.
I can't help but mention the word "neb" is used as slang for this https://www.urbandictionary.com/define.php?term=nebach in a some Jewish communities.
Haha, didn't know that.
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Our company, Neb, offers a free service to help you find a mental healthcare provider. You can submit a form or schedule a phone call to explain your needs and we come back to you with a few available matches within a week.
* we personally call all providers first to ensure they're available and a fit
* therapists and providers who can prescribe medication
* specialty, availability, culture, and other factors are taken into account
* in-network or affordable options if needed
* we can call your insurance on your behalf to help you understand your coverage
* based in San Jose, available anywhere in California
We formed our company in January and launched with another idea in mental health in June. We just finished Startup School, and launched this service last month. We’ve had 20 users for this service so far.
We did a lot of user interviews and found that the process of finding a mental healthcare provider is really complicated. You have to reach out to a lot of providers, it takes time, you have to call people, information online is outdated, and people don’t know what to look for.
If you want help looking for a therapist, please check out our website (www.neb.health). Otherwise, feel free to ask us any questions. Thanks!