biggest thing you need to do to improve support is stop sending mailings from a no-reply email address. Replying should create a support ticket automatically if the email it came from is associated with an account. Further verification could be required depending on the request.
just a happy Sumologic user, saying hello and Thanks! Most of your product is great (I am ex splunk user)... The biggest complaint is that I can't cmd+click to open anything in new tabs as everything is so JS crazy front end.
overall the pattern matching stuff is pretty cool. Also, would like a see raw logs around this for when I am trying to debug event grouping errors based on the starting regex.
I find this surprising seeing as cloudflare blocked me on shared wifi while traveling internationally from accessing many sites, claiming it was to prevent email spam. They were blocking more sites than over zealous hotel and government internets. When I started a thread about how they were blocking from a significant percentage of hotel and coffeeshop wifi's in various countries their response was find other wifi. Really seems like you need to turn down the filtering.
I am pro continuous integration, continuous delivery to staging. I think it takes extra care to do continuous deployment to production. There needs to be a number of systems in place some of which @mattjaynes mentioned others really depend on having a very solid and accessible deployment pipeline.
based on the old "calendar about nothing" site that eventually became Github's streak feature. I built http://nothingcalendar.com/ to track working on one of my goals every day. Haven't worked on it for years, but still works well for tracking simple streaks.
Heroku for static content is always terrible, I am always surprised at how many people host static sites on Heroku, it is really easy to host of S3 buckets and it is much faster for static pages.
keep emailing and asking on the message boards. Fitbit is a bit slow to get back to people but normally pretty good about it. I built ruby apis to access fitbit before they had an API and a android app prior to them releasing their own. I was in email contact with them the whole time and they were willing to help me out and give me beta access to the api before it was public.
I love fitbit, and hope they allow users to at least download the detailed personal reports.
I would say diggs attempts at manipulating the front page and banning people, blocking posts, and unfairly pushing some content to the front helped kill it. When I lost faith in the democracy of Digg I just stopped going and spent time with my votes elsewhere (reddit)
wow that is some interesting corporate issues... Look our search engine is better it has so many more results... Which we believe to be illegal links and won't let any other search engines help you find... Bing, the best for your warez needs.
Reversing a decision only after costumers leave you in droves doesn't show your trust worthy. They either didn't understand the bill (in which case they shouldn't write a letter supporting it), or they are only changing now waiting for the bad PR to die down. If you have domains with them it is still worth switching to a company that will always publicly support freedom over oppressing peoples views to attempt to prevent some IP infringement. The rights to freedoms are more important than the rights to absolute control over corporations IP.
I am moving all my domains to DNSimple.com now... I have hated GoDaddy for so long, and started registering all new domains at DNSimple but hadn't taken the time to transfer all my old domains... Finally doing that now... They have a nice API.
I bought to support the experiment, same with rainbows, NIN and others. I do agree that most purchases aren't this way and the long tail should be significant.
That is a great story. Shorter and simpler after mowing the lawn one dad. I told my dad I wanted to invest in stocks. He thought this was a great opportunity to teach me about money. So he loaned me money to invest in the stock market. Help me pick and buy stocks, track their values. Eventually to sell them and pay back the loan keeping profits for myself...
The only real issue was it was the start of tech bubble and I was a computer nerd. I bought all tech stocks which soared, my older brother buy shoe companies and the like...
I nearly tripled my investment while my brother lost 30ish% of his. Not sure it was quite as real world learning opportunity as he was hoping.