Sorry about that. We're also seeing a small handful of cases like this—it seems like there is some inconsistency in how IRS agents are handling. We're working on updating this guidance. (Ross—we're replying to our email thread now. And for any other Atlas founders who have questions about this in the meantime, you can reach us at [email protected].)
You can also request to receive BIN per transaction if you write into support (https://support.stripe.com/contact/login). This isn't allowed by default because Stripe needs to make sure the setup and use case is secure to ensure PCI compliance.
(Edwin from Stripe here.) Worth noting this is copypasta from an older post from a month ago (https://piotrmierzejewski.com/p/card-networks-exploitation). We've fixed most of these issues since then. This type of card testing has dwindled—Radar should now be catching these types of attacks.
On the chargeback point—we hate chargebacks too and we want to limit them as much as possible (we're actually working on a few things over here that we think will help with this). The banks levy chargeback fees (in varying amounts) and an average of them show in the form of a $20 fee—it's not a Stripe-specific fee and we don't profit from chargebacks.
We've just finished company planning for the rest of the year and reducing this type of fraud is a top priority. So if you think you're seeing something similar, please email me at [email protected].
"May have" because OP's HN name is "tempaccount3333", and I did ask them to email me once before, but I don't see anything—so I need them to reach out so I can identify their account and see what's going on.
There's no identifying info here (name or business) and we don't see any emails referencing this thread.
(Edwin from Stripe here.) I think we _may_ have chatted? (Hard to tell with tempaccount name.) Could you email me at [email protected] and link to this thread?
There are a bunch of factors—we look at your refund and chargeback rates, then your revenue and how much you have in your Stripe balance. For macro factors, the card networks may also sense an uptick in refund requests depending on the product/service you're selling.
That said, I see your email into our support team and we're taking another look at this now.
(I work at Stripe and don’t want to publicly provide specifics for privacy reasons, but, yes, we’ve been in touch with OP already about their business model. If we assess customers are requesting refunds and filing disputes, funds are reserved so that all customers can receive refunds in a timely manner.)
Not sure if you still use the Klarna/Stripe integration at your current place, but curious to hear what went wrong. Could you email me at [email protected]?