Seasoned technology professional with 15+ years of deep technical experience seeking Customer Success/Support, Technical Support, or Solutions Engineering roles. I thrive at the intersection of complex technology and customer success.
I'm a former software engineer and technical lead (Informix, Lockheed Martin) with deep experience in UNIX systems, database tooling, and mission-critical application support. My past roles include software development, advanced technical support, and custom solution engineering for enterprise and defense environments.
I also founded and ran a successful online ticketing business (peaked at $460K/year), where I built and integrated systems across eBay, StubHub, and direct sales — experience that sharpened both my technical and sales acumen. (Building solid relationships with vendors and buyers mattered a lot more then.)
I'm seeking a position (FT or contract) in Customer Service and Support (mainly because that's where I offer the most unique value-added immediately) but am open to Development, Publications, or in whatever role has a need.
particularly those roles that value pragmatic problem solving, old-school personal engagement, or breadth of experience and perspectives.
I can work locally (South Bay preferred if onsite) or remotely, contract or permanent, W4 or 1099.
Note: I could be an ideal match if you want a full time Silicon Valley in-person presence without the typical upcharges.
>The US has 'rediscovered' it through the tech companies.
It's only spoken of in the media positively in the context of newer tech companies.
My first programming job was at a defense contractor no doubt considered "stodgy" by the cool kids. Their newest office building was environmentally friendly (~70% naturally lit), and its cafeteria complex was large, well-managed and had both innovative and healthy options (e.g. a pay-by-the-ounce salad bar).
You can bypass default label assumptions and label processing using JCL directives like BLP, NL, etc.
When I was in mainframe operations and at times ran the Production Control Center (triage), I rescued some systems from being rerun due to clobbered labels by altering JCL.
Remote: Yes
Willing to relocate: Yes
Technologies: C, Informix-4GL, UNIX/Linux, SQL, Database Systems, Bug Tracking Systems, Cross-Platform Development, COBOL, OS z/OS Mainframes, JCL, Bug Tracking Systems, Ticket Sales, eBay
Résumé/CV: Please request via email or LI
Email: [email protected]
LinkedIn: linkedin.com/in/alandenney
Seasoned technology professional with 15+ years of deep technical experience seeking Customer Success/Support, Technical Support, or Solutions Engineering roles. I thrive at the intersection of complex technology and customer success.