I agree. People who have a gripe or criticism are more inclined to comment than a person who enjoys the product. It reminds me of the old saying "assholes always advertise." It's best to ignore or take those comments with a grain of salt. However, that's often easier said than done.
I felt like the results should have been ordered in reverse (least successful to most successful), with 'amateur' ranking before 'unknown'. It seemed like it started with the best, and just gave me worse options the further I read.
Microsoft has had their finger on the pulse of business technology for a long time. Apple has their finger on the pulse of the consumer market. Both know their place, and thrive because of it. To the author's point - Google is trying to blend those two markets, and IMHO it waters down the value of their offerings.