They were happy with the unit, just not the review.
Support on HN is all Wakemate has going for it at this point, and they didn't think the reviewer would call them out here.
After delaying for months, they have shipped a product they know is garbage. They are hoping that connection to YC will be enough for them to peddle enough units to cover their costs before people wake up to the reality that this is the worst product of its kind on the market.
HN has put up with their garbage for over a year, and they are testing to see just how gullible this community really is.
As we have said several times, we underestimated demand for our product. PG has always said to build something people want. We did that, albeit a tad too well. Rest assured, this is not a conspiracy organized by the caffeinated beverage industry to keep these units out of your hands!
Several units have already shipped and have received overwhelmingly positive responses. While the vast majority of backorder customers understand our difficulties, it's clear that a subset have grown increasingly frustrated, and understandably so. We think this reflects on the great enthusiasm for our product. However, these concerns must be addressed, and we intend to address them. To alleviate the frustrations of our most eager customers, we are offering to expedite orders for those who upgrade to our Pro Package offering. For a minor fee, you will be bumped to the front of the queue and enjoy also all the benefits provided for by the Pro Package. We feel this is the best solution for all. Details will be forthcoming on our website.
Support on HN is all Wakemate has going for it at this point, and they didn't think the reviewer would call them out here.
After delaying for months, they have shipped a product they know is garbage. They are hoping that connection to YC will be enough for them to peddle enough units to cover their costs before people wake up to the reality that this is the worst product of its kind on the market.
HN has put up with their garbage for over a year, and they are testing to see just how gullible this community really is.