I just want a pair of airpods that allow me to have a conversation outdoors. I'm always getting feedback that the ambient noise makes it difficult for people to hear me talk. I can't even do the dishes while on a call without people complaining.
Google relies heavily on advertising revenue so needs to interject any time there's a threat to that. Doesn't matter if it's a web browser that defaults to bing or an ISP that interjects their own ads.
On the other hand, Apple relies heavily on hardware sales for revenue.
I once hired a designer to create a logo and only months later discovered he had poached it from somewhere else. Not all of these companies are "logo thieves", some simply didn't know that the designer they paid to create something original had copied something.
I wanted to love these guys, I really did. I had a b2b operation all set up and just needed some help with the payments. After going through their API I realized I could technically do everything I needed.
But they insisted that each customer have their own account which didn't make sense in my circumstances. I couldn't even get them to return emails or have a phone call to discuss.
Pro tip to startups out there: it never hurts to talk to potential customers.. they may be your next pivot.