that seems to only happen when they can keep your coins and profit due to rising prices.. basically giving themselves a free loan and free coins.. super scammy.. I had made 20 purchases with them, and then initiated a buy at $180.. by the time i became "high risk" it had rocketed to $400+.. i've heard they honor these prices but they have failed to respond to my emails for months.. They selectively scam their customers.. I quit giving them business too and wouldn't advise anyone to do business with conbase.