throwaway6326·15 anni fa·discussThey're not building a bank that doesn't suck. They're building a nice web interface.They don't appear to be addressing any other service-related issues at all. Rather, they're just outsourcing that.
throwaway6326·15 anni fa·discussAm I wrong in thinking that BankSimple outsourced phone/email support to their partner banks?Because as far as I can tell, BankSimple has no interest in service at all. They're just a shiny tech company.
throwaway6326·15 anni fa·discussI use USAA which has a web interface, a mobile web interface, an iPhone app and an Android app.It's fantastic to be able to deposit checks by taking a picture of both sides instead of driving someplace, or throwing something in the mail.
throwaway6326·15 anni fa·discussAnd Mint lets you pick a bank like USAA, that has great service as a core competency, rather than trusting a web company like BankSimple that is good at sleek-looking tech.
They don't appear to be addressing any other service-related issues at all. Rather, they're just outsourcing that.