The emotionally charged nature of the article was presumably intended to provoke a sense of outrage/injustice in readers, however it only made me feel pity for the author. He shows signs of being an addict--one whose life has become so narrow that such interruptions in game playing take on monumental importance.
"..spent my free time this past weekend needlessly trapped in troubleshooting hell." You're damn right, it was needless. Here's an idea: when something doesn't work, chill the fuck out. Do something else with your time while the problem is resolved.
"Malicious neglect"? Really? Only an addict could become convinced of that.