Welp, we raised too much money and didn't live up to expectations. When I say didn't "live up" I mean we realllllyyyy didn't hit those numbers. It was a downwards spiral from there...
If you were to define a clear goal which the AI strives for, wouldn't it be possible to define other goals along with it such as "Never ever hurt humans"?
We're in the same situation, I think AWS's product release has constantly outpaced their support. Basically, support seems to be lagging behind development and release. I think they will eventually stabilize in the next few years (i.e. support will catch up to dev)