It's not about perfect support, it's about something that just works.
Don't you know that piracy happens mostly because there is no other convenient way to get the content. I'd be happy to give them my money, but there is no way for me to do so.
Turns out all the samples are actually mp3 files (direct links are to be found in the source). These mp3 play fine in my browser, it's only the required use of the flash plugin that prevent me to do so.
Yes I'm part of the estimated 10% of web users that don't have flash installed. Maybe you think that it's good business practice to tell 10% of the potential customer to go fuck themselves, I don't.
I'm not sorry about having ethics and refusing to use paypal or for not wanting google to track me more than they already do by not using their online payment services, it's simply good privacy practice.
Actually they do offer flac which is among why I'm interested in this in the first place, I don't mind paying the extra to get the flac version as my whole music collection is flac only. I simply don't buy mp3.
No, I'm complaining because I'd like themto take my money and it is not possible for me to do so.
And no the site does not work at all on any of the computers (linux, mac and windows) and browsers (opera firefox, iron, rekonq, safari) combination I tried. Didn't work on ipad or smartphone either.
The cause of the problem: it requires adobe flash plugin I dont have and fails to make any mention of it or to provide a fallback alternative.
Not that it would be difficult to provide an alternative way to play those mp3 for which you can find the direct link in the source of the page.
When someone wants to give you money and your website or process prevent them from doing so, the only conclusion is that it is badly thought and designed.
But only offering support through flash is plain stupid, how can anyone get in touch to tell them about a problem with the flash plugin when this very plugin is required to get support ? Suddenly email and web form are not good enough ?
I would certainly not buy music if I can't listen to it first, so I looked for a way to listen to samples or something and found the same "looks like a play button but really an image" everywhere.
Wondering why someone would put fake "play" button that do nothing at all, apart maybe hurting sales, so I headed to the support page and I was not disappointed to see this http://i.imgur.com/7M1GH.png
How can I trust you with my money when your website doesn't even work properly ? Apart maybe from the part I truly dislike about nowadays web a.k.a. "google spy-alytics" and "we'd like to track your every move outside our networks social buttons".
I don't know why your site is broken, maybe it's because it doesn't like debian linux, maybe it doesn't like opera and iceweasel as browsers, maybe it requires a proprietary plugin I don't have, what I know is that I'm now heading to the closest bittorrent tracker to look for this music.
And sorry but as much as I like to support indie games and music, chances are I'm not coming back to give you any money afterwards mostly out of sheer laziness, but also lack of trust in broken website and refusal to support broken websites.
But I just realized that even I wanted, I can't give you my money as I don't have the required paypal or google account (I do have bitcoins though).
