This isn't a glib statement. A business transaction is about more than coming to agreement about the price of a thing or service. It's also about creating and maintaining incentives for both sides.
I pay slicehost for a VPS. They get $50/month from me in return for disk space, CPU cycles, uptime and support. Our incentives are aligned.
With Joyent/Textdrive, every month you get hosting and every month they get nothing. The incentives are not aligned. In fact, from Joyent's perspective, the incentive to provide any meaningful service diminishes over time. No about of cajoling or complaining or threatening Joyent will change this imbalance. Sure, it's 54 hours of downtime today - but I can guarantee that a year from now the outages will be far longer and far more frequent.
"But we had a deal!" Yes, you did. And you were a fool to enter into it.
Here's the bottom line:
Your customers don't care what's causing the downtime. It's still your fault.
Website users don't care that the deal has soured. It's still your responsibility.
Joyent doesn't care that they're providing cr@ppy service to Textdrive users, despite the postings on HN by Jason Hoffman (hey Jason, instead of wasting time posting on some internet forum, why not spend that time fixing the actual problem?)
Seriously - Joyent doesn't give a sh?t about the lifetime accounts. If they did, then why are you experiencing 54 hours of downtime? If they do care, and are applying resources to solve the problem, then why is it taking so long? 54 HOURS TO FIX A SERVER. That, to me, is evidence of a shocking level of incompetence. In either case I would get the hell out of there.
> All of you criticizing this need to open up your minds
This type of attitude is infuriating - if a claim can survive the crucible of peer review then it we can be much, much more certain that it is true and correct. If humans were to posses a limited form of precognition that would be awesome - but before we can claim to posses a thing we must be sure that it is real.
