UPDATE 2: Still waiting to receive two missing bitcoins that were purchased on December 11 and promised delivery for December 17. I mentioned the issue to them days ago and it's still hasn't even been acknowledged. Sent them a message this morning and again right now.
Coinbase has been kind enough to resolve the issue with 10 bitcoins being delivered nearly a week late. But I'm not sure why 2 bitcoins disappeared from my account and they have yet to acknowledge the issue.
Hah - good guess, but incorrect. Coinbase reached out to me this morning from this post. They've reconciled a transaction for 10 bitcoins, but there's 2 bitcoins from an old transaction that are still "missing" despite it being marked as completed, more than a week old and the withdrawal cleared from my bank.
Just to clarify what the problem is now. Coinbase reconciled my purchase of 10 bitcoins by giving them to be at todays market price. I'm still missing 2 bitcoins from an old purchase that says it's been cleared.
Coinbase was fair and resolved my transaction for 10 bitcoins this morning, by giving them to be at the current market price; however there are 2 bitcoins still completely missing from my account.
Word for word the response I received from customer support. Another customer support person, Rees, reached out to me this morning and we've resolved 1 of 2 issues.
This is precisely why I was shocked at this response. Half of my transactional issues have now been resolved with Coinbase, now waiting on the second transaction.
Surprisingly this is word for word the response I got from customer support. Rees from Coinbase reached out to me after this post and they've resolved 1 of the 2 transaction problems. I'm still missing bitcoins.
I don't know how else to prove this is legitimate. Not that I feel I have to.
Rees from Coinbase reached out to me this morning and we've resolved one of the two issues. I'm still missing bitcoins from my account and will update this when it's resolved.
Thanks for this message. I didn't email Brian directly. Rees from Coinbase reached out to me. He's fixed one of my problems and I'm waiting on the second to be resolved.
UPDATE: I've been in touch with Coinbase support and they've corrected the larger of the two transactions in question. I'm still waiting on the second transaction to be fixed. I'm still missing some bitcoins from transactions that are well beyond complete (more than a week old, ACH withdrawal completed and marked as complete in coinbase).