If you're concerned about hip replacement quality, you should care more about the surgeon than the hospital. Check out the ProPublica Surgeon Scorecard: https://projects.propublica.org/surgeons/
Is it Act One from the episode called Neighborhood Watch?
"Reporter Ruth Padawer tells the story of a woman goes to her neighbors with an incredible request—to help care for her son after she dies—and is shocked by their response."
The only salesperson that sticks out in my memory as being truly helpful worked in a store that sold sunglasses. I had been standing there for a few minutes trying on different pairs of aviator style sunglasses when she spotted me, stared at my face for a couple seconds, went and grabbed a pair out of a case, and asked me to try them on.
They looked awesome.
They cost more than I had planned on spending, but I bought them. No pressure from the salesperson.