I will check in with our githubcustomers group to help accelerate. I can also directly inform our engineering team if you're open to sending me your information at
Product manager on the GitHub Actions team reporting in, we're sorry to hear about this issue with the rollout of ephemeral runners. Our engineering team is aware of this issue and is heavily prioritizing the investigation and fix.
We'd love to look into your specific case if you want shoot me an email: [email protected]
[email protected]
Either way, we're looking into this issue and I'll post an update here once we've learned more.