Except it looks like Nick fired everyone except himself and one customer service person who is 'Rather excitingly, Sarah is also spending some of her time to improve her software engineering skills so she can help with developing Synergy' (https://symless.com/blog/open-letter-synergy-team)?
Seems like a really terrible plan, when you need to retrain CSRs to do your engineering.
Seems like a really terrible plan, when you need to retrain CSRs to do your engineering.