Thanks for the answer, and thanks for clarifying he situation and the reason of the answers. Maybe adding a line saying: "You did a request for an italian site, so we kindly ask you to refer to the Italian reconsideration request procedure in Italian".
Remember he is not a professional SEO, and these kind of "subtleties" maybe are not understood so fast, especially when you see your previous reconsiderations not answered.
Said that, as I was saying in the post, my friend is aware that the site have problems and I know he is working on solving them. So, let's hope he will adjust those issues in order to have his site graced, and that the strategy based on content marketing will be implemented.
Hi,
the purpose of my post was not to "justify" what my friend did. I, and he first, am very aware that he did things that were not allowed by the Google Guidelines or very low quality link building.
Remember also that he is not an SEO and that he was simply following what "all the the world" was doing, especially in his niche.
No, my purpose was to underline the absurd of the reply Google sent to his reconsideration request. Absurd because it says something like: "Ok, we have penalized your site, and we thank you for your reconsideration request. What a pity that we don't understand a heck of italian, so we cannot verify what your are saying us in english about it".
So... Google penalizes a italian site (but maybe happened also to french or polish or other not english ones), but don't process reconsideration requests because that site is in Italian.
As I say in my post, that leads to other questions. For instance: if a site is penalized, but the search quality team does not have "italian" support, those penalizations sound as if they were simply algorithmic.
Or, if the site is flagged by italian quality raters (I'm sure they exist), how Google can then penalize a site just based on an human judgement if it cannot after verify the reasons of that penalization have been corrected because they don't support italian?
Absurd.
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Said that, as I was saying in the post, my friend is aware that the site have problems and I know he is working on solving them. So, let's hope he will adjust those issues in order to have his site graced, and that the strategy based on content marketing will be implemented.
Ciao and thanks again for the clarification