never seen him before but I've seen Benjamin Franklin's today. I'm on Twitch too. I just ban anyone who starts spamming emoticons. because that's who I am, an oppressive moderator.
I shudder at just how much information chinese and russian hackers were able to get or still in process of acquiring or planted early ahead of time so it can be activated for future use. Hope the US also has enough dirt to counter the balance.
They usually contact people who they think have money first. An average SaaS getting 10,000 emails per month is not going to hand hold everyone. It's also a good model because it filters out people who aren't even willing to provide a valid email (had a guy sign up with geurilla mail and complained why he couldn't get a trial). Better filter is to not accept free email hosts like gmail but only accept TLD domains.