I am having the same problem! I have been trying for several days to sign in to outlook to retrieve my email w/o success.They keep asking for my code to protect my security which they say they will send me one by phone..I've yet to receive it. After several attempts this a.m. was told too many attempts to obtain code and to try again in a week. What am I doing wrong? Fortunately I can retrieve email and f.b. on my kindle. I am not a computer guru so very frustrated!