Yes, good thing to point that out. It can be a great help in some cases, but unfortunately that modal dialog blocks access to the comments on the bug, so composing your reply in it can be frustrating.
Yes I can compose my reply in another editor and paste it once it's final. However, IMO an issue tracker is something you use so often that working around these small issues comes at a high cost to me when it should not.
Was happily using Bugzilla but the company decided to switch to Jira and it's unpleasant to put it politely.
One of my main gripes is the ability to atomically update an issue vs incremental updates. For example, Bugzilla allows you to edit multiple fields then hit commit to save, Jira on the other hand applies changes automatically when you edit certain fields (e.g. assignee). This causes people problems (person gets assignment email before the comment about why it was assigned to them has arrived or vice versa), and automation problems (if you have anything driven by receipt of the emails, you now need to collate many before action can be taken). It may well be possible to configure Jira in a way that's more useful to us, but sadly we've got one mega instance that's supposed to be all things to all people and as such, doesn't do many things well!
Used Redmine before Bugzilla and thought that was pretty good.
I'd guess that userbinator is referring to the ribbon items "Command", "Memory", and "Source" where the group name on the ribbon has been given the same name as the single menu below it (in contrast to something like Word where the contextual ribbon items for a table are Table, with Design and Layout as children).
Yes I can compose my reply in another editor and paste it once it's final. However, IMO an issue tracker is something you use so often that working around these small issues comes at a high cost to me when it should not.