I work very close to the one in San Francisco and have been there a few times. I didn't realize this the first time, but you can completely customize your bowl down to the garnish. This can be useful as some ingredients are much better than others, but is time consuming.
For the price it's not bad! but it hasn't become my go-to lunch spot as it's lacking in the taste factor. I also wish it had a different option for the base, in addition to quinoa (perhaps brown rice), for someone who is not a fan of the quinoa texture.