Are you from Italy? I had the same experience and I'm out about $17000 from those guys that never missed a wire in the past. This really pissed me off because this shit has been handled very badly. Our payments are "our money" and should not be considered a Kagi asset but I think they are handling it in the "bad way". If you're from italy drop me a line to benacler at vvertex.com , I'm a little stuck on what to do , maybe an international cause will cost me more than what I've to get back :/