Thanks!
We look for repetitive answers like parking and information on the place and area.
If we don't have an answer for guest we look to see if we can find it somewhere else. Directions is very common and easy example. Most appliances have manuals online. If we just can't find it we reach out to the owner and save his response for future times.
All of our receptionist are professional in the hospitality business and been trained on Airbnb platform for long time.
All guests receive our phone number and email for any question.
We also have a questionnaire for our users but normally we don't need it all.
Hi - Urban Bellhop is a different service like others that were mentioned here.
You should think of us as your personal assistant - we don't go and clean ourselves but arrange a cleaner and coordinate everything. So we take care of all the hassle for way less than other services cost - only 1%.
We like Homejoy and we use their service with some of our customers.
The problem is that this isn't a complete solution and even though it is the sexy part it's not even the most time consuming.
Hi and great question.
First we don't limit ourselves in the long run to just one platform and our solution can work on all vacation rental platforms with not much to change.
The reason we are holding back is that there is a big enough space for growth on Airbnb only at this tie and it's better to focus on the user experience than on expansion at this stage.
Secondly we believe in Airbnb and we only encourage more people to join their platform. To give some numbers - 30% of our users are new to Airbnb completely. So we feel Airbnb will have warm approach to Superhost rather than alienate us.
I feel that the problem with One Fine Stay is it's just too pricy. Most people who Airbnb do it for the extra income. Giving 20%! doesn't make a lot of sense.
Thank you! We actually had this problem ourselves and looked for a service like Superhost. Only after we couldn't find something affordable we went on and founded Superhost.
When we answer our guests we either do it by phone and resolve their problem or question, or by message on email/airbnb platform. We find that our guests are very satisfied by the level of detail that we put on our answers.
For example our directions from the airport are a full page with both public transport options and prices and other more private options like shuttles and taxis.
I hope that answer your question. Feel free to ask me any other question you may have.