Thank you for mentioning it, and yes we've done this mistake and we've apologized for everyone. And GitHelp is about open source support, where we encourage users to take of all thier support request from GitHub and have them on GitHelp where they can have a better more professinal support services than just a simple Q&A
It's different in multiple ways, but some of the features that distinguish us from others is under development. But with the current features we different with things like GitHub integration, and also and that's the big difference is the Expert criteria on GitHelp is that you have to be an open source hackers, someone have contributed to open source project, but not any project. We match your request with the people who contributed to the projects that your using in your decencies.
We've compared GitHelp to ZenDesk in the since that can help people serve their customers in a better way. The people here are the open source maintainers and the customers are the developers who are using their projects.
We've have stopped that once we knew how annoying it was for some people, and that it was agents the law.
And BTW the percentage of the people who replied with "unsubscribe" was very very small compared with the people who signed up and responded with thank you emails.
Anyway I happy you think the service is cool, and we've apologised and multiple times for these emails already, so I'm not sure what we can do more?
We were not advertising, we're inviting the hackers to join if they are interested to send they help requests from their communities based on their contributions.
We understand that it's not acceptable by some people and that's why we're going to change that.
We have multiple goals we want to achieve with GitHelp, the first one is helping busy open source maintainers to manage all the questions and support requests that comes to them from different sources like GitHub issues, Twitter, Mailing lists, StackOverflow, forums, or even requests for audio and video conversation in one place. You can think of it as ZenDesk for open source projects.
The other side of that is for the benefit of developers, by matching them with the best experts and increase their chance of getting the best answers they need as fast as possible. But we don't just depend on matching developers requests with experts. We think there's enough content on the internet from resources like Documentation, Tutorial sites, StackOverflow questions, and blogs that we can match your request with a content/link that can help you without nagging someone.
This beta version of GitHelp have the core of the product. Developers can create help requests and we match them with the open source maintainers and maintainers/hackers can reply.
What's next for GitHelp is the dashboard for maintainers to manage the all requests and collaborate on that, the matching with content, also the payment is coming up very soon. We focused on the Ruby community right now, but we'll expand to other communities soon like JavaScript. Please let us know what you think!
We have multiple goals we want to achieve with GitHelp, the first one is helping busy open source maintainers to manage all the questions and support requests that comes to them from different sources like GitHub issues, Twitter, Mailing lists, StackOverflow, forums, or even requests for audio and video conversation in one place. You can think of it as ZenDesk for open source projects.
The other side of that is for the benefit of developers, by matching them with the best experts and increase their chance of getting the best answers they need as fast as possible. But we don't just depend on matching developers requests with experts. We think there's enough content on the internet from resources like Documentation, Tutorial sites, StackOverflow questions, and blogs that we can match your request with a content/link that can help you without nagging someone.
This beta version of GitHelp have the core of the product. Developers can create help requests and we match them with the open source maintainers and maintainers/hackers can reply.
What's next for GitHelp is the dashboard for maintainers to manage the all requests and collaborate on that, the matching with content, also the payment is coming up very soon. We focused on the Ruby community right now, but we'll expand to other communities soon like JavaScript. Please let us know what you think!