@teyc, I publish / edit CloudAve, and as such, let me clarify a few points.
- We're definitely not racist, don't have an anti-Indian angle . In fact my fellow Editor, @Krishnan is Indian. And for all I care he could be an Indian-African-Martian mix, he is there for what he knows, not where he comes from.
- Ben is a syndicated contributor, and as such he expresses his opinion, which we may or may not agree with. As Editor, I select which of his - and other authors' - posts we publish, and I try to filter out bias - probably not 100% successfully.
- CloudAve can't control what guest authors say on Twitter. All we can do, and again, try really hard is make sure what gets published on our site is unbiased, and hopefully valuable information.
- Personally I find his attack Tweet and the lack of disclosure of his past involvement with ZenDesk unfortunate. I even tried to make light fun of it, saying Freshdesk is actually a rip-off of FreshBooks, which in turn is a rip-off of Fresh Choice. Apparently some did not get the irony, taking my tweet literally, even though Fresh Choice is a restaurant chain. Go figure ...
- In the grand scheme of things this tweet was a mistake, yet Ben continues to write (mostly) insightful posts, of which we get to cherry-pick and so far our readers seem to like it.
- Kudos to FreshDesk for turning this into a PR coup - I suppose this incident brought them more visibility than they would have gained in months without it. Furthermore, now Ben will feel compelled to actually review their product:-)
- We're definitely not racist, don't have an anti-Indian angle . In fact my fellow Editor, @Krishnan is Indian. And for all I care he could be an Indian-African-Martian mix, he is there for what he knows, not where he comes from.
- Ben is a syndicated contributor, and as such he expresses his opinion, which we may or may not agree with. As Editor, I select which of his - and other authors' - posts we publish, and I try to filter out bias - probably not 100% successfully.
- CloudAve can't control what guest authors say on Twitter. All we can do, and again, try really hard is make sure what gets published on our site is unbiased, and hopefully valuable information.
- Personally I find his attack Tweet and the lack of disclosure of his past involvement with ZenDesk unfortunate. I even tried to make light fun of it, saying Freshdesk is actually a rip-off of FreshBooks, which in turn is a rip-off of Fresh Choice. Apparently some did not get the irony, taking my tweet literally, even though Fresh Choice is a restaurant chain. Go figure ...
- In the grand scheme of things this tweet was a mistake, yet Ben continues to write (mostly) insightful posts, of which we get to cherry-pick and so far our readers seem to like it.
- Kudos to FreshDesk for turning this into a PR coup - I suppose this incident brought them more visibility than they would have gained in months without it. Furthermore, now Ben will feel compelled to actually review their product:-)