This is part of my reply to swaits from his accurate review of the WakeMate 1.0.
"Thank you for your considerate e-mail and your respect for my privacy (by bcc-ing my e-mail).
It's funny that you e-mailed me, since my boyfriend and I read your story on hacker news, about an hour ago and thought about how they could be launching a new product in the ill-be-gotten gains of defective wakemate sales.
The experience I had was very similar yet, I still have my two wakemates (defects and all). I have no desire to send either back until I get a replacement charger, prepaid postage and working device. I have explained that to their customer service. Basically, I am holding them ransom; though, since they don't work, I don't think I have the upper hand.
If you would like, I can send you one of mine. I don't know if you like/play portal, but it could become you companion band.
Thank you for speaking out and letting other's see what has become of this. It had so much promise and then went horribly wrong."
I feel that everyone should know of this service atrocity (yes! An atrocity!). I worked many years in customer service, and I know that I would not be in business, let alone retain customers, with this type of service. The fact that customers paid for a device/service that has not delivered the features that were advertised; and, the Wake Mate company has not come close to satisfying their current customers, with broken devices that have not been replaced, nor a charger that won't cause a fire, one would wonder what they will do with the 2.0 version?!
"Thank you for your considerate e-mail and your respect for my privacy (by bcc-ing my e-mail).
It's funny that you e-mailed me, since my boyfriend and I read your story on hacker news, about an hour ago and thought about how they could be launching a new product in the ill-be-gotten gains of defective wakemate sales.
The experience I had was very similar yet, I still have my two wakemates (defects and all). I have no desire to send either back until I get a replacement charger, prepaid postage and working device. I have explained that to their customer service. Basically, I am holding them ransom; though, since they don't work, I don't think I have the upper hand.
If you would like, I can send you one of mine. I don't know if you like/play portal, but it could become you companion band.
Thank you for speaking out and letting other's see what has become of this. It had so much promise and then went horribly wrong."
I feel that everyone should know of this service atrocity (yes! An atrocity!). I worked many years in customer service, and I know that I would not be in business, let alone retain customers, with this type of service. The fact that customers paid for a device/service that has not delivered the features that were advertised; and, the Wake Mate company has not come close to satisfying their current customers, with broken devices that have not been replaced, nor a charger that won't cause a fire, one would wonder what they will do with the 2.0 version?!