Microsoft's great strength is the integration with the business (the Microsoft EA and Cloud Services agreements are powerful weapons to drive business) and technology (they can scale those offerings). They can make the first hit of Azure free by "discounting" something else. Everyone who is a potential customer of Azure has a contract already.
But that strength is also a weakness. They have at least 3 US Office 365 offerings (Commercial, "Government Community", and Federal). It's harder for them to hit compliance targets, because their customer scope is so huge. The security needs for XBox are different than the Army. I think AWS and in many cases GCP has a better story there.
But that strength is also a weakness. They have at least 3 US Office 365 offerings (Commercial, "Government Community", and Federal). It's harder for them to hit compliance targets, because their customer scope is so huge. The security needs for XBox are different than the Army. I think AWS and in many cases GCP has a better story there.
The support equation is irrelevant.