I'm pretty skeptical of this story. For one, it's just a transcript of a craigslist post. Secondly, a couple of those figures are hard for me to believe (e.g. "26 out of 45 customers spend an average of 3 minutes taking photos of the food", and "8 out of 45 customers bumped into other customers..."). This sounds more like social commentary than an actual report on findings. We probably won't know for sure, but even given the lack of verifiable data, I would argue this should not be treated as news.