Show HN: Tipnik – Instant customer feedback for local businesses(tipnik.com)
tipnik.com
Show HN: Tipnik – Instant customer feedback for local businesses
http://www.tipnik.com
4 comments
The real problem nobody is solving is that small businesses need feedback from customers to improve their services, but no one gives, and they also don't know how to ask.
Why would customer spend his time installing this and them commenting about some business, with almost certainty that the business will never read that comment?
How can the business get valuable feedback -- not just childish rants or cheers?
These questions remain open.
Why would customer spend his time installing this and them commenting about some business, with almost certainty that the business will never read that comment?
How can the business get valuable feedback -- not just childish rants or cheers?
These questions remain open.
We use foursquare for local business information, filtered based on user's location.
Where's the data coming from and how are you considering a business as local or not?
Our hypotesis (that we are going to test next) is that:
1. Providing an easy and consistent way to submit feedback across all local businesses will lower the barrier to the point where some users will start using it.
2. Providing an easy way for businesses to receive and respond to feedback via known tools (email) will improve the level of response. Also by being the intermediary, we can act on behalf of the consumer to help close the communication loop.