Two Little Words That Will Help You Sell More(inc.com)

Two Little Words That Will Help You Sell More

http://www.inc.com/minda-zetlin/two-little-words-that-will-help-you-sell-more.html

1 comments

I'm working with our SaaS customer service and good support guys are always natural on using these two words when a customer is looking for an affirmation.

Just think that this is a good metric to add and see how specific words help conversions and upsells for non-customers. Hopefully there's something more automated that I can use to measure, though.