DigitalOcean now asks for customers to upload photos of their ID via imgur(digitalocean.com)
digitalocean.com
DigitalOcean now asks for customers to upload photos of their ID via imgur
https://www.digitalocean.com/community/questions/very-bad-service-f
6 comments
As others have pointed out, this question is from a year ago. To be clear, DigitalOcean does not ask anyone to upload scans of their IDs to imgur.
We do occasionally ask customers who have set off our abuse filters to verify their accounts by emailing us scans of their ID. We agree that asking anyone for ID isn't an ideal situation, but unfortunately we deal with a large amount of abusive and fraudulent signups.
We do occasionally ask customers who have set off our abuse filters to verify their accounts by emailing us scans of their ID. We agree that asking anyone for ID isn't an ideal situation, but unfortunately we deal with a large amount of abusive and fraudulent signups.
Old question, probably a bad suggestion by the rep. Might have been handled internally and there is now training not to repeat. We use DigitalOcean and love em. Not perfect, but pretty good.
DO didn't ask me for any kind of ID, I just used a plain old credit card to pay for their services ...
This is bullshit. Get it off the homepage.
Why is it bullshit? Requiring your customers to upload sensitive documents to Imgur is a pretty ridiculous practice. Seeing as Digitalocean gets so much love from HN, this seems like a good place to talk about it.
That said, as I mentioned in my previous comment, this is from over a year ago so let's see if it's still the case.
That said, as I mentioned in my previous comment, this is from over a year ago so let's see if it's still the case.
I disagree--I am glad to see it. I've considered moving to DO in the past and if that's a seriously held policy by the company I will very much refrain.
If you think it's bullshit, then flag it and move on.
If you think it's bullshit, then flag it and move on.
It's bullshit because it's NOT TRUE
"Fix you workflow."
"the sending in my ID the asking for another"
"still noting being able to sign up"
"There is now way"
"Maybee for a small blog"
"trying to compare to lindode"
And they have the cheek to suggest that DO have "a totally untrained offshore support center"?