Can call center computers analyze what you're saying?(blogs.dovetailsoftware.com)
blogs.dovetailsoftware.com
Can call center computers analyze what you're saying?
http://blogs.dovetailsoftware.com/blogs/main/archive/2007/10/17/crm-and-the-contact-center.aspx
Do you ever wonder whether people can hear you when you're on hold with customer service? Forget about people, computers are starting to eavesdrop on our calls. This article tells us what lies ahead.
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