Show HN: Track customer happiness across all aspects of your business(temper.io)
temper.io
Show HN: Track customer happiness across all aspects of your business
http://temper.io
7 comments
Likewise, there's no About page or Management Team page that I could find. What are the backgrounds of the people running the company? Is the company a YC company? Has it received funding from anyone? Can't stress enough that this sort of background info important, from a business customer's perspective, when evaluating potential services.
In time my friends, in time. :)
The fact is, most customers (ie. the ones who actually fork over a credit card) don't care about a "management team page" for a product that they'll likely spend about $50/mo for. They've got better things to do than research that sort of thing for a product at that price point.
We'll certainly get one eventually, but from past experience...actual customers don't give a rip.
The fact is, most customers (ie. the ones who actually fork over a credit card) don't care about a "management team page" for a product that they'll likely spend about $50/mo for. They've got better things to do than research that sort of thing for a product at that price point.
We'll certainly get one eventually, but from past experience...actual customers don't give a rip.
Totally agree, completely not important.
Great idea and great execution; beautiful landing page.
I think it would be nice to have the option of putting the tab on the sides (left and right) of a page, too. I've seen this on some customer feedback apps.
I didn't check it on a mobile device, but it's a good idea to show how it looks/works on a smartphone too.
There's no link for support in the home page, though it appears on the other pages (FAQ, ideas, plans...). Is this intentional?
I think it would be nice to have the option of putting the tab on the sides (left and right) of a page, too. I've seen this on some customer feedback apps.
I didn't check it on a mobile device, but it's a good idea to show how it looks/works on a smartphone too.
There's no link for support in the home page, though it appears on the other pages (FAQ, ideas, plans...). Is this intentional?
Thanks for the kind words and great feedback!
Lack of support link on home page isn't intentional. Just still working on a better "page" (instead of a simple email link).
Lack of support link on home page isn't intentional. Just still working on a better "page" (instead of a simple email link).
How did your site make me feel? Intrigued and frustrated.
I love looking at screenshots of apps and services to see how they work, what sort of information they expose, and what sort of value I can get from it. The screenshots you've got in your carousel look interesting, but they scroll past too damned fast. There's no time for me to investigate the screen to pick out details.
I'd love to see manual paging through those screenshots with some words describing what I'm looking at, but I'd settle for a pause button!
One other thought: have you experimented with reversing the order of the faces, so it goes happy-meh-sad? I feel like I'm drawn to the sad face most, though that could be because the colour of it contrasts with your very green header.
I love looking at screenshots of apps and services to see how they work, what sort of information they expose, and what sort of value I can get from it. The screenshots you've got in your carousel look interesting, but they scroll past too damned fast. There's no time for me to investigate the screen to pick out details.
I'd love to see manual paging through those screenshots with some words describing what I'm looking at, but I'd settle for a pause button!
One other thought: have you experimented with reversing the order of the faces, so it goes happy-meh-sad? I feel like I'm drawn to the sad face most, though that could be because the colour of it contrasts with your very green header.
Great feedback. Really appreciate that.
The screenshots section was actually a last-minute addition this morning so definitely needs some work. I agree 100%.
We haven't experimented with the order here on Temper, but we have on our other product (PopSurvey.com) and the sad-meh-happy order of the smiles for rating things has been what most customers wanted.
Something to look in to in the future (or possibly offer as an option down the road).
Again, thanks for your feedback!
The screenshots section was actually a last-minute addition this morning so definitely needs some work. I agree 100%.
We haven't experimented with the order here on Temper, but we have on our other product (PopSurvey.com) and the sad-meh-happy order of the smiles for rating things has been what most customers wanted.
Something to look in to in the future (or possibly offer as an option down the road).
Again, thanks for your feedback!
Where is the "contact us" information? Did I simply miss it? I want to contact you directly, having done a bunch of work in this field already, and having relevant feedback.
If you don't mind, I'd like to hear of your experiences too. I'm part of a start-up team building a somewhat similar product. My email is [email protected]
You can email me directly: [email protected]
Thanks!
Thanks!
Nice and clean, but your color palette needs another round of iteration – I like the overall tonal feel, but using red vs. green as opposite signifiers leaves a majority of the color blind out.
Red/Green is the most common range of color blindness. Azure is a common substitute for green, or try some other combinations that move away from the Stop Light feel which is a bit overplayed anyway.
Red/Green is the most common range of color blindness. Azure is a common substitute for green, or try some other combinations that move away from the Stop Light feel which is a bit overplayed anyway.
Is this meant to be an alternative to A/B testing?
You still have the problem of distinguishing real changes in "happiness" with noise in your measurements, so the statistical techniques underlying A/B testing are still useful and relevant.
The question I want answered is how well this metric will correlate with other metrics I care about (like Customer Lifetime Value). If it's not predictive of business success it's of no use.
The question I want answered is how well this metric will correlate with other metrics I care about (like Customer Lifetime Value). If it's not predictive of business success it's of no use.
It's meant to track how your customers perceive all interactions with your company. So, how did that checkout experience make them feel? Was their interaction w/ the support staff a positive or negative one? Are they happy with the selection of products in your store?
It measures those things over time...so you can tell when you're doing better (or worse) on a micro level across your company/product.
It measures those things over time...so you can tell when you're doing better (or worse) on a micro level across your company/product.
Pricing page doesnt work....
Can you offer a bit more info? Did you get an error? Did you click on something and it not go somewhere? Did the page look borked? Aliens take over the screen?
Can't fix it w/o a bit more info as it's working on our end (including processing payments).
Can't fix it w/o a bit more info as it's working on our end (including processing payments).
It works for me now. Thinking more about it my ff has been acting up lately... it was probably my browser.
Just some first impressions about your pricing. Seems steep to me for something that I can whip together fairly fast myself (and I imagine most with JS skills could). Maybe I am not your target audience though. Its a great idea nevertheless!
The little widget...maybe. But all the reporting...that takes a good bit of time to get right. And the reporting (ie. what all that data means) is really what's valuable here. So, I'm not worried about it.
Plus, when people say "I could easily whip that up myself"...they rarely actually do. :)
Plus, when people say "I could easily whip that up myself"...they rarely actually do. :)
Thats true. I hear you on the reporting. I have a bias because I am used to looking at tables of data maybe!
The rub is that we are also an association of privacy professionals. This means our members care deeply about where their personal data ends up. Unfortunately you have no privacy policy on the site which prevents me from even suggesting it to our Membership group -- it would be summarily dismissed without consideration.
It's a common mistake among MVP sites to overlook this detail but often a generic privacy policy would likely be enough for most and shouldn't take more than a couple of hours to put together. I think it would be effort well spent.