This is why Richard Branson is so successful(holykaw.com)
holykaw.com
This is why Richard Branson is so successful
http://holykaw.com/this-is-why-richard-branson-is
7 comments
It's the most powerful statement all down his corporate line about how the boss-man really wants customers pleased. And the grins are a pretty good demonstration of how to measure the outcomes.
It's one thing for the CEO to tell it. It's transcendent to show it.
It's one thing for the CEO to tell it. It's transcendent to show it.
Richard Branson's success is largely built on sheer bravado.
One of my favorite videos: Branson dousing Stephen Colbert with a glass of water on live TV.
http://www.milkandcookies.com/link/66562/detail/
His autobiography is a fantastic read. Not only the business stuff, but his balloon flights etc.
After I read it, I stopped flying BA and now fly Virgin Atlantic (where available).
Still want to try Virgin America.
Still want to try Virgin America.
I've had pretty good experiences with Virgin America. They don't really do anything wrong. The only thing is that there isn't much included, because it's cheap...if you want food it's going to be something like an $8 cheese plate (that should be $2), and there are only a few free movies which are all crap. The one time I flew Jet Blue from SFO->JFK, there was a Virgin America flight leaving from the adjacent gate, also to JFK, and they announced over the loudspeaker that they were testing in-flight Wifi that flight. I was kicking myself...of course, next time I made that trip it was on VA and they weren't testing the Wifi.
Which autobiography? (I found more than one)
It's shame that Virgin Atlantic customer service really isn't that great. Emirates, Cathay Pacific or Singapore Airlines beats them hands-down.
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I suspect that Branson does so well because he has a tremendously healthy ego. (Remember the final shot in MTV's Cribs with Branson?)