A company got screwed in the Facebook with a single customer complain(dl.dropbox.com)
dl.dropbox.com
A company got screwed in the Facebook with a single customer complain
https://dl.dropbox.com/u/8199739/Social%20Marketing%20gone%20horribly%20wrong.pdf
3 comments
Impossible to tell what is really going on in these sorts of posts where someone tries to escalate their anger at a company to posts on HN and probably other boards as well.
From what I just read, the company tried to make accommodations and was reasonable and polite and some of the people in the thread were being troublemakers.
From what I just read, the company tried to make accommodations and was reasonable and polite and some of the people in the thread were being troublemakers.
This thread show's how they acted to the customer complains on facebook and they got screwed.
As one commenter mentioned in the above thread, This materiel could be used to show how care you should take on for your social media strategies.