I agree with your point that turn around time for feedback is slower in mobile apps. I think the problem is that in the web its easier for users to communicate with you. The communication channels available for mobile app users are very limited. Appstore is where users are ranting about the apps.
We have built a way for users can directly talk to the developer inside mobile apps. Check it out at http://appstark.com
We have built a way for users can directly talk to the developer inside mobile apps. Check it out at http://appstark.com