Ask HN: Providing customer analytics
2 comments
I'm going down this path and building it myself. Though I provide software and service rather than "SAAS".
I started comparing the time vs. income per customer. The best ones never call, rarely use the product and pay on time. I plan to factor in more time and $ costs but it will probably be the same result.
Now I want to measure how effectively I am empowering my users.
I started comparing the time vs. income per customer. The best ones never call, rarely use the product and pay on time. I plan to factor in more time and $ costs but it will probably be the same result.
Now I want to measure how effectively I am empowering my users.
I'd like to know too.
I think they implement it themselves but who knows...
For those of you have SAAS-businesses, what do you use to provide analytics for your users? Do you build on-top of Google analytics or Mixpanel or is there some sort of service that I can hook into?
Thanks!